Terms

Montecatini original

Terms

By shopping at this shop, you accept the terms below.


Montecatini original


Prices
All prices stated in Montecatini Original shop includes 25% VAT. Reservations are made for typing errors, tax/price changes, sales, sold-out items ect.


Payments
We accept credit cards, easy and secure. Our handler is Stripe.com. 


Shipping and delivery
We ship internationally. We deliver to all European countries, UK, US etc. Please see the final price and all our delivery countries at check out.


Delivery time may very from country to country, and depending on your local postal service provider. In some cases, there will be a longer delivery time from our end - mostly in connection with backorders.


*Please be careful and double-check that you’ve added the correct address at check out*.


If you provide an address that is considered insufficient by the courier, the shipment will be returned to us and you will have to make a new order with the correct address information.


When you complete your order on our website, it is received in our order management system. The following weekday, all new orders are made ready. During particularly busy periods, it may take up to four - five days before we begin processing your order. We always send out your order as soon as possible. Please mind that our super busiest periodes normally is around Black Friday and Christmas.


For packages lost in transit, all claims must be submitted no later than 2 week after the estimated delivery date.


Returns
*Please be careful and double check that you have added the correct size to the cart*


All our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, we take full responsibility. Please send us an email with a detailed description of the problem and add quality photos, where we can see the issue. Then we will be happy to assist and reship the product.


If the size don't fit, please send the item back and then make a new order. We do not exchange items. We will refund the money and you can place a new order. Please read the size instructions on each item before placing the order.


You have 14 days to return an UNUSED, UNWASHED item. Also, no evidence of stains or odours.


You hold the shipping cost for returns. Returns should be shipped with a service which provides a tracking number and insurance as we are not responsible for delayed or lost packages.


A refund will be issued back to the original method of payment or your bank account, for the item(s) returned only - not the delivery.


Return adresse:
Montecatini - "Returns"
Plienciema iela 5, Smart Park, Marupes novads, LV-2167, Latvia


Our adresse shall be used for returnes only, no walk ins.


Privacy 
Your information about name, address, telephone number, etc. is treated in the strictest confidence and is only used to process your order.


If you have any questions, please start by checking the FAQ page and then feel free to contact us. The fastest and easiest way to contact us is through DM on Instagram or Tiktok.