Return policy

Montecatini original

Return policy


*Please be careful and double check that you have added the correct size to the cart and please read the size instructions on each item carefully *. 

All our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, we take full responsibility. Please send us an email with a detailed description of the problem and add quality photos, where we can see the issue. Then we will be happy to assist and reship the product.

If the size don't fit, please send the item back and then make a new order. We do not exchange items. We will refund the money and you can place a new order. Please read the size instructions on each item before placing the order.

You have 14 days to return an UNUSED, UNWASHED item. Also, no evidence of stains or odours.

You hold the shipping cost for returns. Returns should be shipped with a service which provides a tracking number and insurance as we are not responsible for delayed or lost packages.

A refund will be issued back to the original method of payment or your bank account, for the item(s) returned only - not the delivery.

Return adresse:
Montecatini - "Returns"
Plienciema iela 5, Smart Park, Marupes novads, LV-2167, Latvia

Our adresse shall be used for returnes only, no walk ins.